Frequently
Asked Questions
Option 1:
1- Go to our website and add to cart all the products you want
2- Checkout using any of the payment methods of your choice on the website and wait for your order to be processed.
3- you will receive a copy of your order's receipt in your mail once payment is confirmed.
4- Relax and kindly wait for your order to be delivered to you.
7. Don't forget to leave us a feedback after receiving it or using the product. We love feedbacks.
Note: Every client's first order on the website receives a 5% discount.
Option 2:
1. Go to our website and add to cart all the products you want
2. Take a screenshot of your cart page with the items in it and send it to our WhatsApp line:
3. Make payment to our official bank account by bank transfer
4. Send in your prove of payment receipt, with your full name, phone number, and address to send the product to.
5. After confirmation of your payment, your order will be processed immediately.
6. Relax and kindly wait for your order to be delivered to you.
7. Don't forget to leave us a feedback after receiving it or using the product. We love feedbacks.
Yes. We do. We use local delivery services in Abuja for Nationwide delivery. e.g. GiG logistics, GOU, Pickup Man Logistics and Motor park services if necessary.
Yes, we do. Be assured you will get your product once you make your order. We use international logistics companies based in Abuja here to deliver your product.
No worries! we have detailed posts on our " Velour Tips " blog on the website where you can find information on how to identify your skin type and other skin concern.
Just click this link: https://cosmetics.velourandbarrette.com/blog/
If you're not satisfied, you can still get in touch with us about your skin concern and we can guide you on a product to use based on your skin type. Just Click on the WhatsApp Chat here on the Website or send us a direct message on our WhatsApp Line.
Not at the moment, because we pay delivery services which also require to be paid before delivering your product.
Yes. We do. but only for Abuja residents.
You can pay for your product and pick it up at our pickup location here in Abuja.
Just inform us when you will come around for your pickup.
We will be glad to get it. Just tell us the name of the product through our email or WhatsApp and we will get it for you.
Yes. it is as follow:
 Local buyers (Nigeria): Products purchase worth N155000 and above, free shipping is applied.
 International Buyers (Other Countries): coming soon
We are based in Abuja, Nigeria. The Federal Capital Territory of Nigeria.
All orders are shipped from our Abuja Online store (Physical Store site is still under-construction but pickup is available at our sister company here in Abuja) .
In generally, the time frame of the delivery is estimated between 48hrs to 6 days, depending of your location and whether you are choosing pickup days, park pickup or door step delivery.
Concerning the cost of shipping, it is determined by the weight of the products you are buying, also your location and whether you are choosing pickup days, park pickup or door step delivery. These will all be calculated at check out.
Please see applicable costs at checkout.
Please select correct delivery fee for your location to avoid delays of your order being processed.
International orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
It's understandable that there are cases like these. Please click here for your answer: https://cosmetics.velourandbarrette.com/refund_returns/
For payments, our checkout is powered by Paystack. Visa and MasterCard are accepted; and for bank transfers, you pay to our company account (Display at Check out).
Yes. You can. Only on condition that a wrong product was received instead of what was ordered or if you received a damaged item at the point of delivery. The product must still be intact and not been tempered with. Return should be done within 2 working business days.
You will have to bear all return charges and delivery.
